Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag your own experience with a Canadian online casino? This is the page for that. Below you'll find how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the casino or page your message relates to
- A short description of the issue, question or suggestion
- Screenshots or links, if relevant, so we can look into it properly
What we can help with
Online Casinos is an independent comparison resource covering online casinos available to players across Canadian provinces. We can help with things like:
- Corrections or updates to bonus terms, ratings or casino details you've noticed have changed
- Questions about how we researched and ranked the sites listed on this site
- General feedback on our reviews, comparison tables or site content
- Suggestions for casinos or topics you'd like to see covered
What we can't help with
We're a review and comparison publisher, not a casino operator, payment provider or regulator. This means we're not able to:
- Access, manage or close a player account on your behalf
- Process deposits, withdrawals, refunds or bonus credits
- Resolve disputes directly with a casino — those need to go to the operator's own support team, and from there to whichever licensing body they're regulated by
- Offer financial, legal or gambling-addiction counselling
If you're dealing with a dispute with a specific brand, your first step should always be that casino's own customer support. If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has resources and practical guidance worth reading.
Before you write in, you might find your answer already
A lot of common questions are already covered elsewhere on the site. If you're trying to work out how we assess and rank the casinos featured here, or want more background on the site itself, our About Us page explains our process and approach. Anyone reviewing sign-up terms, bonus conditions or general usage rules should also check our Terms and Conditions before getting in touch, since it answers a fair number of policy questions directly.
A note on accuracy
Online casino offers, bonus terms and licensing details change often, and we do our best to keep listings current as of 2026. If you spot something on this site that looks out of date — a bonus amount, a wagering requirement, a payment method no longer supported — flagging it is genuinely useful to us and to other readers, so please don't hesitate to send it over.